Shipping policy

We do our best to get your beautiful gems to you as soon as possible. Learn more about our policies here. All shipping timelines here are estimates and can vary

All orders ship from the USA. We ship to every country that USPS or Canada Post can ship to. Which is all countries except Syria, Iran, Yemen and Cuba

FREE Shipping on Canada orders over $100

FREE Shipping on UK/EU orders over $150

FREE Shipping on all international orders over $200

For orders in the US and Canada there will be no custom charges. For all other countries it depends on the country and the postal policies of that country. Please research your country if they charge extra customs fees or any other fees. Thank you!

Orders shipped to US or Canada take between 4-10 business days.

Due to Covid-19 and limited air cargo capacity international orders can vary wildly between countries. We are seeing International packages typically arrive within 7-30 business days of shipment. In some cases, international delivery may take up to 30 days.

As soon as your order is processed and packed beautifully by us we will email you a tracking number. This usually takes between 1-3 days but can take up to 3-5 days during busy times.

Returns and exchanges

Sometimes things don't go exactly as planned. Here is how we make sure you always get what you pay for.

If your jewelry arrived damaged please email us at [email protected] and we will happily exchange it for a new piece.

At this time, we only accept exchanges. We do not accept returns. We are happy to give you an exchange within 7 days of purchase. We do not provide a pre-paid shipping label for returns. If you are not satisfied with your order, please email us at [email protected]

Serendipity is not responsible for items that are lost by the mail carrier or by any shipping service.

If a package has been delivered to the shipping address that you had provided at checkout, we are not responsible if that package is lost or stolen after delivery. We understand that having a package taken from your porch is frustrating. But it must be your responsibility to know typical delivery times of postal workers in your neighborhood and make sure someone is home to receive the package.

Checkout

Having trouble checking out. Read below

Once you have added items to your cart, discount codes are entered at the checkout page. You will see a grey square box for you to enter your discount code. You must press "Apply" to see the order total update to the discount code that was entered. Please apply all discount codes before placing your order. We are unable to update your order or provide a discount refund after the order is placed.

Please email [email protected] or DM us on Instagram. We'll get back to you within 48hrs

No. Unfortunately, we are unable to make price adjustments once orders have already been placed.